Technical Support

1)  If you are having a problem with a product purchased from us, PLEASE enter your question in the Support Forum.  If you do not receive any replies to any questions you post in the forum, then please send us a message us through our Contact Us form, with ALL of  the following information :

Your Order Confirmation number.  This is the number assigned to you by our shopping cart immediately after you place your order. the date you placed your order (if you remember) the Billing name on the Invoice (this is where we sometimes get confused when customers give us a different name from the name used when the purchase was made) a very detailed description of your problem.  For example, if your received a memory module that is too long, please tell us so, instead of just telling us that "it doesn't fit", or "it's not correct", etc.  The more information you provide, the faster and easier we can help you.

Finally, because of email from customers who ask for help for products not purchased from us, plus all kinds of spam mail, PLEASE make sure to reference your Order number in the SUBJECT LINE. Remember, providing the order number in the body of your email helps, but only if we open and read your message, but we will not open and read your message if the Order number is not included in the subject line.  We simply scan all the incoming mail by subject, and any mail that does not reference an Order number is automatically deleted without being opened and read. 
 
Please note that we have hundreds and hundreds of customers to help, and it seems that everyone else is going on a trip somewhere and needs help yesterday.  Kindly allow at least 48 business hours for us to respond to your mail.  Again, the more information you can provide, the faster we can get back to you.  Please do not send your mail more than once.  All mail is handled on a First-Come First-Served basis, regardless of the reason given to us.  It is the only way to be fair to all of our customers.  It does not make a difference if you send your mail once or a hundred times, since we simply delete all duplicate mail without bothering to open or read it.
 
2) We do not provide any support services for products not purchased from us.  If you are having a problem with a product not purchased from us, please send your email to the company that you purchased the product from.  We cannot help you.  If you are looking for information on a product that we sell but have not yet purchased from us, please send us a message through our Contact Us form.

3)  We do not supply software drivers.  You should get this from your equipment manufacturer.  We cannot help you with this problem.