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Your IP Address
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For security, your IP address is recorded as:
38.103.63.58
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Requesting for an
RMA (Return Merchandise Authorization) For Exchange
If you believe we
shipped you the wrong item, or that whatever you received from us is not functioning as it
should, please do the following:
1. Get your Invoice
Number, which is located at the top right hand corner of the invoice that came with your
package. (It will be very difficult for us to help you without your Invoice number,
and the invoice number is not the same as the Order number or the confirmation number).
2. Send
us a message (please do not send
your request to our Sales department), and provide your Invoice Number plus a detailed
description of the problem. The subject heading should
say "RMA for Exchange" followed by your Order number, or your email may
be confused with spam mail and simply trashed without being read.
So for example your Order number is 3K-2004123456. Your subject line should then read:
"RMA For Exchange - Order #2004123456". Please note that our terms and conditions
apply before we can issue any RMAs for exchange.
When describing the problem,
please be as specific as possible. Comments like "it doesn't fit", or
"it's incompatible", or "it doesn't work" or "you sent me the
wrong part" are not enough for us to issue an RMA. We will need to know the
exact nature of the problem. For example:
Instead of : |
Maybe
You Should Say : |
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| "it doesn't fit" |
"it's too short, or too
long, or too wide, or too thick, etc." |
| "the memory is
defective" |
"I installed the memory
and I only get 16MB instead of 64MB, and I've tried it in all the slots" |
| "it doesn't work" |
"I installed the
product but it doesn't do what it's supposed to do, which is .... (then continue from here
and tell us exactly what it is not doing that you think it is supposed to be doing) |
| "it's not
compatible" |
"the connector is too
narrow, too wide, too short, etc.", or "I ordered the product for a so and so
model, but I received one for another model" |
Use email
to get faster service. You can be assured of a much faster and
better response when using email as compared to calling us on the phone. For
example, one tech support technician could be answering email from a second, or even a
third customer, while the first customer is reading the same technician's response to his
email. Please understand that with telephone support, it is impossible to help everyone
without keeping others on hold for a very long time.
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