Due to severe limitations in AOL's integrated web browser, some of the features on our shopping cart may not work, and you could have difficulty placing your order.  If you are using AOL and you encounter any problems, please do either of the following to be able to place an order :

• Change your AOL web browser's cache setting
  1. Click 'My AOL'
  2. Preferences
  3. Select W W W Settings
  4. Under Cache, set Maximum Cache Size - Select 'No Cache'
  5. Click the 'Empty Cache' button
  6. Click OK
  
  
  
• Use a different web browser
  1. Connect to AOL
  2. Start a separate web browser program (other than the AOL browser)
     such as Microsoft Internet Explorer or Netscape

b) Why is my shopping cart empty even after adding an item?  

Aside from using AOL as outlined above, there could be several reasons for this happening :

1) Our shopping cart code is programmed so that you cannot add an item with a price of $0.00 to the cart, since any item with a price of $0.00 is temporarily out-of-stock, as it states on the bottom of the page where you saw the item listed.  Makes sense, right? 

2) Also, our shopping cart uses "cookies", which are temporary text files stored in YOUR computer.  Make sure that you have ALL your cookie options enabled.  

In Internet Explorer 5.0, for example, to enable all cookie sessions, you would need to: a) click on "Tools" ; b) click on "Internet Options" ; c) click on "Security" ; d) click on "Custom Level" ; e) click on "Enable" under "Allow Cookies That Are Stored In Your Computer" ; and f) click on "Enable" under "Allow Per-Session Cookies".  

If you are using Netscape Communicator, please do the following:

a) From the Edit menu, choose Preferences; b) Click the Advanced category; c) Click on "Accept all cookies".

If you are not using IE 5.0, you would have to figure out how to enable ALL cookie options with your browser. This is the first thing to look for.  In addition, we have also found that some network firewalls cause this problem as well.  If you have all the cookies enabled in your computer and are still experiencing this problem, that means that you are probably using a computer that is within a company network.  Even if you have the cookies in your own computer or workstation enabled, your network or system administrator may have set the entire network to disallow cookies.  Check with your system administrator.  Placing the order thru another computer outside the network, like your computer at home, will usually solve the problem.

3) We have also found that this problem sometimes occurs if the path you followed does not include the "www." portion of the domain name, (e.g., http://3klix.com vs. http://www.3klix.com  This is caused by a bug in the Netscape browser that does not allow cookies to be set unless the "www." is included in the domain name.  To fix this problem, please go back to the page listing the product that you want to order, add the "www." before the "3klix.com" part of the domain.  And then click n the "Add To Cart" button again.

c) After trying to place an order, I receive a message that shipping charges cannot be processed from my location, and that I should click on "Continue" and the shipping charges will be added later.  But when I click on "Continue", a blank page comes up and I have to re-enter all my user information again.  What's the problem?   

You must first delete all your existing "cookies" (temporary internet files) from your computer before beginning the order process.  To delete your cookies, you must do two things:  a) in Internet Explorer, click on "Tools"; click on "Internet Options" ; click on "Settings" ; click on "View Files" ; then delete all the files you see ; and b) using Windows Explorer, go to your "Windows" directory and then to the "Cookies" sub-directory and delete all the files from that directory.  Then start the order process again.

The following versions need some tuning.  Please follow the instructions in the rightmost column below :

Internet Explorer 4.x	Mac	Please delete old root.  See these instructions. IE 4.0 for the Mac also appears to have a bug that occurs intermittently ("site certificate contains incorrect name").  Usually connects cleanly. More info.
Navigator 3.x	All platforms	Expired root. Please go through root rollover wizard.
Navigator 2.x	All platforms	Please click here to install the root.
Internet Explorer 3.0	Windows 95/98	Please click here to install the root.

The following versions have to be upgraded completely before you can place an order with our shopping cart :

Navigator 1.x	All platforms	a
Internet Explorer 3.0	Mac, Windows 3.1	a
Internet Explorer 2.0	All platforms	a
FrontPage 98	All Platforms

h) After I click on the model of my computing device, I get an error message.  

Please email the exact brand and exact model of your computing device and tell us exactly what type of upgrade or peripheral you are looking for.

i) I'm having a hard time reading your text since the font size is too small.  

Increasing your browser's font size is easy to do. Just follow these steps:

• For Microsoft Internet Explorer:
  • On the View menu, point to Text Size, and then click the size you want.
• For Netscape Navigator:
  • On a PC, choose the View menu, and select Increase Font Size.
  • On a Macintosh, choose the Edit menu and select Preferences. Then select Font and set your font size.

j) I'm getting a message that says "Not Accepting Cookies".  

Please click on the following link to see Microsoft's explanation and suggested solutions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q175662